Shipping & Delivery

Q: How long does delivery take?

In-stock desks ship in 7–10 working days — solid oak, finished and ready in our warehouse. Delivery across the EU takes another 3–6 working days, so most desks arrive within two weeks of ordering. You'll see the stock status and estimated delivery date directly on each product page. A few made-to-order items (like our KATE ergonomic chairs) take longer — their production times are always shown before you order.

Q: What warranty do I get with my desk?

Every desk is covered by our 10-year limited warranty . That covers the steel frame, motors and electronics. The solid oak surface has a 2-year warranty.

Everything you need to know about our shipping and lead times.

Key Information:

In-stock products: ship in 5–10 working days. Products marked “In Stock” are finished and ready in our warehouse. The exact shipping timeline is shown under each product.

Made-to-order & customized products: produced in 25–35 working days. Because OAKO produces both handcrafted oak furniture and curated accessories, production times vary by product type.

• Customised Standing desks with customised accessories, dining tables, benches, oak cabinets, drawers, monitor stands: produced in 25–35 working days

• KATE Collection ergonomic chairs: produced in 30–40 working days

Shipping time after dispatch: 3–6 working days.

• Monitor arms, cable trays, clamp power sockets, metal cabinets, ergonomic chairs, privacy panels, walking treadmills: ship in 5–10 working days

• OAKO Desk Pad, wood oils: ship in 3–10 working days

Important

If your order includes multiple product categories, the longest applicable production time will apply. Smaller accessories may be shipped separately.

Free shipping on orders above €300

Countries We Deliver To

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Mallorca, Norway, Switzerland, United Kingdom

If your country is not listed above, please contact us at info@oakodenmark.dk and we will review transport options individually.

Customs & Border Fees

For non-EU countries (Norway, Switzerland, United Kingdom), customs handling and third-country transport costs are included at checkout.

You will never have to pay additional customs duties, import VAT, or border handling fees upon delivery.

1) Production Time

Every OAKO desk is handmade. We do not use any other wood type, veener or chipboards.

Estimated production time for non stock items are 25–35 working days depending on destination and order volume.

Production begins after order confirmation.

Because we work exclusively with solid European oak — a natural material — timelines may occasionally adjust due to:

Additional quality control procedures
Natural wood selection and stabilization
External supplier logistics (oak or steel deliveries)
Seasonal production volume

We never compromise quality to rush production. If any adjustment becomes necessary, our team will inform you.

2) Shipping Time After Dispatch

Once your order leaves our facility, delivery typically takes 3–6 working days within the EU.

Transit times may vary slightly depending on region.

3) Carriers

We work with trusted logistics partners including:

DHL
HRX
FedEx
GLS
UPS
National postal services

Carrier selection depends on destination, shipment size, and delivery type.

4) Norway, Switzerland & United Kingdom

For Norway, Switzerland, and the United Kingdom, we use private freight carriers to minimize damage risk and ensure smoother third-country transport.

Delivery windows are limited. Our team will personally coordinate the delivery date with you before dispatch.

Tracking for private carrier shipments is available directly via OAKO customer service.

5) Small Parcel Shipments

Accessories may be shipped separately using FedEx, GLS, UPS or postal services.

All parcel shipments are trackable.

6) Delivery Conditions

Delivery is to the building’s door only.
Drivers are not obligated to carry items upstairs.
The customer must coordinate the delivery date directly with the carrier once contacted.

If agreed delivery time is missed due to customer unavailability, re-delivery charges apply.

Re-Delivery Charges

€30–50 within EU (depending on carrier)
Additional charges apply if delivery address was entered incorrectly

Storage fees may apply after 5 days for EU deliveries. Storage is not available for non-EU shipments.

7) Return Shipping Costs

€100 within EU
€150 outside EU

Products must be returned in original condition and packaging. If damage occurs during return transport due to improper packing, responsibility lies with the sender in accordance with EU regulations.

8) Damaged Delivery — Mandatory Procedure

Exterior inspection:

If packaging shows visible damage, you must write “DAMAGE” on the carrier’s Proof of Delivery (POD) document at the time of receipt.

Interior inspection:

All damages must be reported within 24 hours to info@oakodenmark.dk with clear photos of both exterior and interior damage.

Failure to report within 24 hours may void insurance coverage.

If policy is followed correctly, OAKO ensures full support and resolution.

9) Delivery Liability

Once the shipment is transferred to the carrier, transit handling and scheduling are governed by the carrier’s procedures.

OAKO assists in communication and support but cannot control carrier timelines.

If a shipment is lost, OAKO will ensure a replacement product is provided.

OAKO is not responsible for compensation related to delivery rescheduling, separate package arrivals, or carrier operational delays.

10) Assembly & Installation

OAKO does not provide assembly, installation, or repair services. All products are delivered flat-packed with instructions.

11) Order Modifications

Simple order modifications may be requested within 5 working days after order placement.

Requests beyond this period may be refused and may require cancellation and a new order placement.

FAQs

Have a question ?

Check out the most common questions our customers asked. Still have questions ?  Contact our customer support.

Our customer support is available monday to friday: 9am-5pm Copenhagen time.Average answer time: 10minutes

Where do you ship to?

We deliver across all of Europe, the UK, Switzerland, and Norway. Shipping is free, and there are no hidden fees or surprise VAT charges outside the EU.

Can I pay in my local currency?

Yes. All orders on our website are processed in customer's local currency.

Can I deduct VAT if I have a company in the EU?

Yes. If you have a valid EU company VAT number, you can buy without VAT (reverse charge). At checkout, please:

Fill in your company name and VAT number in the Company (optional) field.
Select Manual Payment as your payment method.

We’ll verify your VAT number and send you a VAT-free invoice with a secure payment link in your currency.

How long does delivery take?

In-stock desks ship in 7–10 working days— solid oak, finished and ready in our warehouse. Delivery across the EU takes another 3–6 working days, so most desks arrive within two weeks of ordering. You'll see the stock status and estimated delivery date directly on each product page. A few made-to-order items (like our KATE ergonomic chairs) take longer — their production times are always shown before you order.

What warranty do I get with my desk?

Every desk is covered by our 10-year limited warranty. That covers the steel frame, motors and electronics. The solid oak surface has a 2-year warranty.

How do I care for the oak desktop?

For everyday care, simply dust the surface with a soft, dry cloth. If needed, wipe gently with a slightly damp cloth, always following the direction of the wood grain, and dry the surface afterwards.

Avoid harsh chemical cleaners, alcohol-based products, or abrasive materials, as these can damage the finish. To maintain the natural beauty of the oak, keep the desk in a stable indoor environment and avoid prolonged exposure to excessive moisture or direct sunlight.

Do I need to assemble the desk myself?

Yes. Every desk requires light assembly. The desktop comes pre-drilled, so all screw points are ready — Solid desks and Alive desks have pre-drilled holes. Recommended electric screwdriver (no drill required). Setup takes around 20-30 minutes, and we recommend having a second person help when turning the desk upright.

What weight can the desk hold?

The frame handles up to 150 kg in daily use — not counting the oak top itself (20–40 kg depending on model & size). So you can safely load it with dual screens, heavy PCs, speakers, and more. If you’re unsure about your exact setup, just contact us and we’ll help calculate it for you.