OAKO Privacy Policy

This Privacy Policy explains how OAKO Denmark collects, uses, and protects your personal data when you visit or make a purchase from oakodenmark.dk.

Data Controller

OAKO Denmark
Trindsøvej 6, 18000 Aarhus Centrum, Denmark
Email: info@oakodenmark.dk
Phone: +45 50 34 60 39

1 | What Personal Data We Collect

a) Automatically Collected Information ("Device Information")

When you visit our website, we automatically collect certain information, including:

  • IP address, browser type, device type, and time zone
  • Pages visited, referral sources, and interaction behavior
  • Cookies and tracking identifiers

We use technologies such as:

  • Cookies
  • Log files
  • Web beacons, tags, and pixels

You can learn more about cookies at www.allaboutcookies.org and manage cookie settings through your browser.

b) Information You Provide ("Order Information")

When you place or attempt to place an order, we collect:

  • Name
  • Billing and shipping address
  • E-Mail Adresse
  • Phone number
  • Order details
  • Payment information (processed securely via Stripe)

We also collect information if you subscribe to our newsletter or contact customer support.

2 | Legal Basis for Processing (GDPR)

We process your personal data under the following legal bases:

  • Contractual necessity — to fulfill your order and provide services
  • Legitimate interest — to improve website performance, prevent fraud, and analyze usage
  • Consent — for marketing communications and targeted advertising
  • Legal obligation — for tax, accounting, and regulatory compliance

3 | How We Use Your Information

Your information is used to:

  • Process and fulfill orders
  • Send confirmations and delivery updates
  • Provide customer support
  • Prevent fraud and manage risk
  • Improve website performance and user experience
  • Provide personalized advertising and marketing
  • Send newsletters (if you have subscribed)

4 | Sharing Your Information

We share data only with trusted third-party service providers necessary to operate our business:

  • Shopify — e-commerce platform hosting our store
  • Stripe — payment processing
  • Google Analytics (GA4) — website analytics
  • Meta (Facebook) Pixel & Conversions API — advertising measurement
  • TikTok Pixel — advertising measurement
  • Hotjar — behavioral analytics
  • Klaviyo — email marketing and newsletters
  • Judge.me — customer review management
  • Shipping carriers and logistics partners

We may also disclose information if required by law or regulatory authorities.

5 | International Data Transfers

Some of our service providers (including Shopify, Stripe, Google, Meta, TikTok, Klaviyo) may process data outside the European Union, including in the United States or Canada.

Where required, such transfers are protected by appropriate safeguards, including Standard Contractual Clauses approved by the European Commission.

6 | Targeted Advertising & Your Choices

We may use your data to show relevant advertisements across digital platforms.

You can opt out of targeted advertising via:

  • Facebook Ad Settings
  • Google-Anzeigeneinstellungen
  • TikTok Privacy Settings
  • Digital Advertising Alliance: optout.aboutads.info

You may also withdraw marketing consent at any time by clicking "unsubscribe" in our emails.

7 | Data Retention

We retain order and contact information as necessary to:

  • Fulfill contractual obligations
  • Provide customer support
  • Comply with tax and accounting regulations
  • Resolve disputes

Data is retained only as long as legally required or until a valid deletion request is received.

8 | Your Rights (EU & UK GDPR)

If you are located in the EU or UK, you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion ("right to be forgotten")
  • Restrict or object to certain processing
  • Zustimmung jederzeit widerrufen
  • Data portability

To exercise these rights, contact us at info@oakodenmark.dk.

You also have the right to lodge a complaint with the Danish Data Protection Authority (Datatilsynet).

9 | Do Not Track

Our website does not respond to browser “Do Not Track” signals. You can manage cookies and tracking preferences through your browser settings.

10 | Policy Updates

We may update this Privacy Policy to reflect operational or legal changes. The latest version will always be available at oakodenmark.dk.