Order Status

We deliver across all of Europe, the UK, Switzerland, and Norway. Shipping is free, and there are no hidden fees or surprise VAT charges outside the EU. 

Yes. All orders on our website are processed in customer's local currency.

Yes. If you have a valid EU company VAT number, you can buy without VAT (reverse charge). At checkout, please:

1. Fill in your company name and VAT number in the Company (optional) field.
2. Select Manual Payment as your payment method.

We’ll verify your VAT number and send you a VAT-free invoice with a secure payment link in your currency.

In-stock desks ship in 7–10 working days— solid oak, finished and ready in our warehouse. Delivery across the EU takes another 3–6 working days, so most desks arrive within two weeks of ordering. You'll see the stock status and estimated delivery date directly on each product page. A few made-to-order items (like our KATE ergonomic chairs) take longer — their production times are always shown before you order.

Every desk is covered by our 10-year limited warranty. That covers the steel frame, motors and electronics. The solid oak surface has a 2-year warranty.

For everyday care, simply dust the surface with a soft, dry cloth. If needed, wipe gently with a slightly damp cloth, always following the direction of the wood grain, and dry the surface afterwards.

Avoid harsh chemical cleaners, alcohol-based products, or abrasive materials, as these can damage the finish. To maintain the natural beauty of the oak, keep the desk in a stable indoor environment and avoid prolonged exposure to excessive moisture or direct sunlight.

Yes. Every desk requires light assembly. The desktop comes pre-drilled, so all screw points are ready — Solid desks and Alive desks have pre-drilled holes. Recommended electric screwdriver (no drill required). Setup takes around 20-30 minutes, and we recommend having a second person help when turning the desk upright.

The frame handles up to 150 kg in daily use — not counting the oak top itself (20–40 kg depending on model & size). So you can safely load it with dual screens, heavy PCs, speakers, and more. If you’re unsure about your exact setup, just contact us and we’ll help calculate it for you.