OAKO Terms of Service

Q: How long does delivery take?

In-stock desks ship in 5–7 working days — solid oak, finished and ready in our warehouse. Delivery across the EU takes another 3–6 working days, so most desks arrive within two weeks of ordering. You'll see the stock status and estimated delivery date directly on each product page. A few made-to-order items (like our KATE ergonomic chairs) take longer — their production times are always shown before you order.

Q: What warranty do I get with my desk?

Every desk is covered by our 10-year limited warranty . That includes the oak top, the steel frame, and the electronics.

This website is operated by OAKO Denmark (oakodenmark.dk). Throughout the site, the terms “we”, “us”, and “our” refer to OAKO Denmark.

By visiting our website and/or purchasing from us, you engage in our service and agree to be bound by these Terms of Service, including any policies referenced herein (Return Policy, Privacy Policy, Shipping Policy, Warranty Policy).

If you do not agree to these Terms, you may not access or use this website.

1 | Online Store Terms

By agreeing to these Terms, you confirm that you are at least the age of majority in your country of residence, or you have given consent for a minor dependent to use this site.

You may not use our products for any illegal or unauthorized purpose or violate any applicable laws.

Transmission of malicious code, viruses, or harmful content is strictly prohibited and may result in termination of access.

2 | General Conditions

We reserve the right to refuse service to anyone for any lawful reason at any time.

Payment information is securely processed via Stripe. Credit card details are encrypted during transfer.

You may not reproduce, duplicate, copy, sell, or exploit any portion of the Service without express written permission from OAKO Denmark.

3 | Accuracy of Information

We strive to ensure that all information on this site is accurate and current. However, we do not guarantee that product descriptions, pricing, or other content are error-free.

We reserve the right to correct errors, update information, or cancel orders if any information is inaccurate.

4 | Pricing & Service Modifications

Prices for our products may change without notice.

We reserve the right to modify or discontinue any product or service at any time without liability.

5 | Products & Availability

Certain products may be available exclusively online and in limited quantities.

All products are subject to our Return Policy and Warranty Policy.

We make reasonable efforts to display colors and materials accurately, but we cannot guarantee that your device display reflects true color or texture.

We reserve the right to limit sales by person, region, or order volume where necessary.

6 | Billing & Account Information

We reserve the right to refuse or cancel orders at our discretion, including suspected reseller or fraudulent activity.

You agree to provide accurate and complete purchase information and to update your details where necessary.

7 | Third-Party Tools & Links

Our website may include third-party tools and links (e.g., payment providers, analytics, advertising platforms).

We are not responsible for the content or practices of third-party websites. Use of such services is at your own risk.

8 | User Comments & Submissions

If you submit reviews, feedback, or other content, you grant OAKO Denmark the right to use, reproduce, and publish such content without restriction.

You agree not to submit unlawful, abusive, defamatory, or infringing material.

9 | Personal Information

Your submission of personal data through the store is governed by our Privacy Policy.

10 | Errors & Omissions

Occasionally there may be typographical errors or inaccuracies relating to pricing, descriptions, shipping times, or availability.

We reserve the right to correct errors and cancel orders if necessary.

11 | Prohibited Uses

Unlawful activities
Violation of intellectual property rights
Distribution of malicious software
Harassment or discrimination
Unauthorized collection of personal data

Violation may result in termination of access.

12 | Disclaimer of Warranties

The website and services are provided “as is” and “as available” without warranties of any kind, except as expressly required by applicable law.

13 | Limitation of Liability

To the maximum extent permitted by law, OAKO Denmark shall not be liable for indirect, incidental, punitive, or consequential damages arising from the use of our website or products.

Nothing in these Terms limits liability where it cannot be excluded under applicable law.

14 | Indemnification

You agree to indemnify and hold OAKO Denmark harmless from claims arising from your breach of these Terms or violation of any law.

15 | Severability

If any provision of these Terms is deemed unenforceable, the remaining provisions remain valid and enforceable.

16 | Termination

These Terms remain effective unless terminated by you or OAKO Denmark.

We may terminate access to the Service if you violate these Terms.

17 | Governing Law

These Terms of Service are governed by and construed in accordance with the laws of Denmark.

Mandatory consumer protection laws in the customer’s country of residence remain unaffected.

18 | Changes to These Terms

We may update these Terms at any time by posting revisions on this page.

Continued use of the website after changes are posted constitutes acceptance of those changes.

19 | Contact Information

OAKO Denmark
Trindsøvej 6
18000 Aarhus Centrum, Denmark
Email: info@oakodenmark.dk
Phone: +45 50 34 60 39

FAQs

Have a question ?

Check out the most common questions our customers asked. Still have questions ?  Contact our customer support.

Our customer support is available monday to friday: 9am-5pm Copenhagen time.Average answer time: 10minutes

Where do you ship to?

We deliver across all of Europe, the UK, Switzerland, and Norway. Shipping costs are calculated at checkout, and there are no hidden fees or surprise VAT charges outside the EU.

Can I pay in my local currency?

Yes. All orders on our website are processed in customer's local currency.

Can I deduct VAT if I have a company in the EU?

Yes. If you have a valid EU company VAT number, you can buy without VAT (reverse charge). At checkout, please:

Fill in your company name and VAT number in the Company (optional) field.
Select Manual Payment as your payment method.

We’ll verify your VAT number and send you a VAT-free invoice with a secure payment link in your currency.

How long does delivery take?

In-stock desks ship in 5–7 working days— solid oak, finished and ready in our warehouse. Delivery across the EU takes another 3–6 working days, so most desks arrive within two weeks of ordering. You'll see the stock status and estimated delivery date directly on each product page. A few made-to-order items (like our KATE ergonomic chairs) take longer — their production times are always shown before you order.

What warranty do I get with my desk?

Every desk is covered by our 10-year limited warranty. That includes the oak top, the steel frame, and the electronics.

How do I care for the oak desktop?

For everyday care, simply dust the surface with a soft, dry cloth. If needed, wipe gently with a slightly damp cloth, always following the direction of the wood grain, and dry the surface afterwards.

Avoid harsh chemical cleaners, alcohol-based products, or abrasive materials, as these can damage the finish. To maintain the natural beauty of the oak, keep the desk in a stable indoor environment and avoid prolonged exposure to excessive moisture or direct sunlight.

Do I need to assemble the desk myself?

Yes. Every desk requires light assembly. The desktop comes pre-drilled, so all screw points are ready — Solid desks and Alive desks have pre-drilled holes. Recommended electric screwdriver (no drill required). Setup takes around 20-30 minutes, and we recommend having a second person help when turning the desk upright.

What weight can the desk hold?

The frame handles up to 150 kg in daily use — not counting the oak top itself (20–40 kg depending on model & size). So you can safely load it with dual screens, heavy PCs, speakers, and more. If you’re unsure about your exact setup, just contact us and we’ll help calculate it for you.